New England's Trusted Lighting Professionals

Frequently Asked Questions

How does a Nor'easter affect my installation timing?

Nor'easters typically arrive between December and February, after our primary install window closes in early December. We schedule installs to be fully complete before the first major storm of the season. If you book late and a storm is imminent, we will work with you on timing or, if needed, push to the next available safe window. All our materials are rated for ice loading, so once installed, your lights will weather the storm fine.

Do you service homes in historic districts?

Yes. We work in Beacon Hill, Back Bay, Concord, Lexington, Newburyport, Portsmouth, Exeter, and other historic districts across our territory regularly. We understand that historic district guidelines may restrict permanent fixtures or visible hardware. We design installs that meet those guidelines, and when needed we coordinate with homeowners and local boards through the approval process.

Can permanent lighting be installed on a slate or cedar roof?

Yes, and we do this often across older New England homes. The mounting method for slate and cedar is different from asphalt and requires a more careful approach. Our crews are trained on these materials and we will assess the roof during the initial site visit to confirm the right install method for your home.

How do you handle ice storms during the season?

Our lights are rated for the conditions, so an ice storm does not typically damage them. After a major storm, we run service routes through affected zip codes to inspect installs and address any issues at no additional charge during the active season.

How far do you travel, and how does scheduling actually work?

Our service territory is roughly a 50-mile radius around Hampstead, New Hampshire. That covers southern and central New Hampshire, the Seacoast, the Merrimack Valley, the North Shore, Greater Boston and MetroWest, and York County in southern Maine. We run install teams by sub-region inside that radius, so your job is routed to the crew that covers your area, with a single point of contact for the whole project. If you are just outside the radius, call us anyway and we will tell you honestly whether we can serve you well.

What is the difference between holiday lighting and permanent lighting?

Holiday lighting is a seasonal service. We design, install, service through the season, take down, and store the lights for next year. Permanent lighting is a fixed LED channel system installed once and controlled year-round from an app. The same hardware lets you do warm white for Thanksgiving, red and green for Christmas, blue and white for Hanukkah, orange for fall, and team colors for game day.

Do you work with commercial properties across the territory?

Yes. We service office parks, retail centers, restaurants, hotels, country clubs, and HOAs across southern New Hampshire, northeastern Massachusetts, Greater Boston, and York County, Maine. Multi-property contracts are common, including portfolios spread across more than one of those areas, and we structure those with a single account manager.

How far in advance should I book a holiday install?

For New England, we recommend reaching out by Labor Day. Our October and November calendar fills quickly, and the install season is short because of the weather. For permanent lighting, lead times are shorter and we install year-round.