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Frequently Asked Questions

How does a Nor'easter affect my installation timing?

Nor'easters typically arrive between December and February, after our primary install window closes in early December. We schedule installs to be fully complete before the first major storm of the season. If you book late and a storm is imminent, we will work with you on timing or, if needed, push to the next available safe window. All our materials are rated for ice loading, so once installed, your lights will weather the storm fine.

Do you service homes in historic districts?

Yes. We work in Beacon Hill, Back Bay, Concord, Portsmouth, Newport, and other historic districts across New England regularly. We understand that historic district guidelines may restrict permanent fixtures or visible hardware. We design installs that meet those guidelines, and when needed we coordinate with homeowners and local boards through the approval process.

Can permanent lighting be installed on a slate or cedar roof?

Yes, and we do this often across older New England homes. The mounting method for slate and cedar is different from asphalt and requires a more careful approach. Our crews are trained on these materials and we will assess the roof during the initial site visit to confirm the right install method for your home.

How do you handle ice storms during the season?

Our lights are rated for the conditions, so an ice storm does not typically damage them. After a major storm, we run service routes through affected zip codes to inspect installs and address any issues at no additional charge during the active season.

You cover six states. How does scheduling actually work?

We run regional install teams. The Boston metro and MetroWest team handles MA. The Seacoast team covers NH and southern Maine. The shoreline team covers CT and RI. Vermont has a small dedicated crew. When you book, we route your job to the regional team for your area, with a single point of contact for the whole project.